Assistant Store Manager- Cannabis Dispensary

Coastal Holding Company | Santa Barbara, CA

***Criminal Background Friendly Employer***

Posted Date 1/30/2019

Position Title:           Assistant Store Manager – Full Time


Reports To:               Retail Manager


Position Summary:   Assist Retail Manager in all managerial duties and responsibilities. This is a training position, and the assistant should be able to perform tasks to advance, including supervise the daily operations of the dispensary including, but not limited to the following duties: knowledge of and compliance with laws, ordering, sales, cash handling processes, financial reporting, inventory management, customer service, regulatory compliance, customer communication and education education, and customer information management.


Pay:                            $20/hour



Essential Duties and Responsibilities:


  • Assist the Retail Manager and serve as secondary point of contact in stores.
  • Assist Retail Manager in achieving short-term and long-term business, marketing, and sales goals/objectives.
  • Provide support and serve as witness to Retail Manager’s duty to reward and discipline team members.
  • Assist Retail Manager with support for State reporting, paperwork, and state tracking system recording.
  • Assist with ensuring daily compliance with company policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
  • Assist State and Local Government Auditors and Law Enforcement with inventory, sales, and compliance audits when Retail Manager is not present.
  • Comply with company cash handling policies and perform verification for Retail Manager’s daily cash management responsibilities as outlined in the company’s policy; ensure cash is accurately counted and recorded.
  • Maintain a culture of high-quality customer service, customer communication and customer service issue/complaint resolution.
  • Execute customer service and quality surveys as assigned by management.
  • Support in training all employees on policies, process, procedures, and roles.
  • Attend and participate in manager meetings and engage in ongoing education and professional development, as well as other pertinent meetings
  • Contribute to team environment and company advancement in agreement with the strategic direction set by management.
  • Daily correspondence via email with the Retail Manager and Staff as needed
  • Comply with all HR policies, including confidentiality and non-disclosure
  • Maintain a clean and organized work environment.
  • Responsible for assisting with facility maintenance and troubleshooting as necessary including proper upkeep of phone, utilities, technology, maintenance, repairs, stock, and supplies
  • Attendance of posted, scheduled hours is required at the store locations; however, additional availability outside of that schedule is also required (e.g. meetings, deliveries).
  • Physical duties may be required including but not limited to the following: lifting and moving boxes, inventory, and/or equipment.
  • Supervise all dispensary operations and procedures during hours of operation if the Retail Manager is not present.
  • Ensure scheduling needs are satisfied; adjust and accommodate scheduling changes when Team Members need shifts covered when Retail Manager is not present.
  • Oversee Opening/Closing Procedures on a daily basis.
  • Assist Retail Manager to ensure that all operations of the store run smoothly.
  • Assist Retail Manager to ensure team members are trained, accountable and performing to expectations
  • Other duties assigned


Required Qualifications:


  • Regular attendance
  • High School Diploma or GED equivalent required
  • A minimum of 2 years’ experience in roles of exceptional leadership, management, communication, and training skills in a customer-centric sales environment
  • Previous management experience required
  • Must be able to obtain State approved credentials and pass criminal background check
  • Must have reliable transportation
  • Excellent interpersonal, verbal, and written communication skills
  • Good planning, organizational, and time management skills
  • Ability to lead, manage and motivate staff
  • Working knowledge of Medical and/or Retail Cannabis
  • Knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis
  • Weave POS platform experience preferred



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