Restaurant Shift Leader

Summary

As a Captain you directly influence the success of MOD by assisting the store General Manager in executing store operations during scheduled shifts. The role is to deploy MOD Squad members, and to delegate tasks so that the MOD experience is achieved and maintained for customers.

As a MOD Squad Captain your objective is to live, teach and demonstrate the MOD Pizza purpose in all interactions.

Key Responsibilities

We Engage & Inspire

• We have GRIT, GENEROSITY, GRATITUDE & GROWTH
• Connect with your GM! Be Passionate about the vision and be instilled with confidence
• Share your knowledge with others to encourage and champion operational success
• Celebrate store success with one another

We deliver food that is safe, looks and tastes outstanding

• Food quality is everyone’s role. Ensure food quality and accuracy in both back of house (BOH) and front of house (FOH)
• Ensure cleanliness of FOH & BOH
• Ensure all food, pans, utensils & equipment look phenomenal
• Role model and maintain portioning standards

We deliver an excellent customer experience

• Get to know your customers and build community relationships
• Maintain a uniquely MOD experience in the lobby with your demeanor, volume of music, comfy temperatures, and cleanliness standards
• Build brand dedication through outstanding service
• Hospitality is core by putting the customers first, creating an inviting environment, and have them feel MOD’s love.
• Live the MOD 5 Core Beliefs and spread the MOD 4 G’s with each Squad

We achieve excellent speed of service

• Follow accurate deployment and adjust, if needed
• Celebrate the wins with your Squad
• Give feedback after each peak about what was good and what can be improved

We own the shift

• Create daily goals and share with your team
• Lead by example
• Adhere to all Open/Shoulder/Closing shift checklists
• Act as the food safety leader
• Coordinate all cash handling policies and procedures
• Connect with the MOD Squad about all MOD Comm information
• Respond quickly and effectively to all emergency situations
• Coach in the moment when standards are not being met and celebrate when they are
• Be encouraging of your team even with the seas are rough. Help where you are BEST NEEDED and celebrate successes!

We influence all FOH facilities and equipment

• Keep FOH front line, bathrooms, oven, floors, lobby and drink station clean and organized
• Clean and maintain all FOH fixtures, windows, tables and chairs
• Ensure MOD Squad is always assigned to the lobby during the peak periods

Basic Qualifications

• A real passion for people
• 3+ months in a role with the MOD Squad
• Reliable transportation
• Must be at least 18 years old

Preferred Qualifications

• Food/service industry experience
• At least 1 year of leadership experience

Physical Requirements

As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)

• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer

• Will work near moving or mechanical parts

• Varying schedule to include evenings, holidays and extended hours as business dictates

• Must be authorized to work in the United States